Why do property managers have issues with their security officers? Well the reply to that question can be either complicated or simple. There are numerous factors that may bring about the difficulties that a property manager may have with his security guards including whom the security guard company is, laws and regulations regarding guards, budgetary constraints, the protection requirements at the property in question, the property manager’s clients, and also the processes and procedures for security guard vendors to name just a few. As a property manager it is possible to control some of these factors, while the others you can only accept. Of those factors, the simplest to control are the processes and procedures you establish for your security guard company. These processes and operations can alleviate 80 to 90% of the challenges which you encounter.
Many property managers believe that it must be the duty in the security guard company in tacoma wa to make sure that the level of service that they provide remains in a high level. In fact, lots of the problems with security officers begin with this erroneous belief. Although no person would dispute the truth that a vendor should provide the best service they are capable of providing, one must recognize that security officer companies are an especially unique form of vendor. Most vendors offer you a service that is certainly usually pretty very easy to verify if the job is being well done. For example, if you hire a landscaper and you also observe that the grass is unevenly cut, then the landscaper is not carrying out work well. But with most guard companies, the level of service they provide is often not easily discernible. Are they hiring qualified employees? Do they train their guards adequately? Which kind of supervision do they really provide? Fortunately, most security guard companies do a good job at providing adequate service to most of their clientele. Actually, with many security officer contracts, the level of service initially meets and sometimes exceeds the house manager’s expectations. Unfortunately, in many of these cases a gradual decline in the standard of services appears to occur with time. Some property managers feel that this decline in quality will be anticipated with all of guard companies, when the truth is that it must not be expected.
The simplest to fix from the four (4) is definitely the feedback that is certainly presented to the protection guard company. Irregular feedback to your guard company often means missed opportunities for incremental increases in efficiency. If you are a property manager who may be on-property daily, the depth of feedback that you could provide for your security guard clients are probably fairly substantial when assessing the safety guards that you simply see while you are there. You will see if the guard is within uniform, if the guard knows how to do the job, and the guard’s customer support skills. The question then becomes, how would be the guards performing after 5pm and on the weekends, during the hours that you are not there? Have you been still obtaining the same amount of service? For property managers that are not on property daily, this question is even more significant.
Usually, property managers rely heavily on the input from their clients regarding the performance of security through these off hours. The feedback that is certainly provided by a house manager’s clients is probably some of the most significant feedback which can be given, occasionally much more important or revealing than the property manager’s. Often times, this feedback is only captured periodically and is also usually a part of a larger client survey. But as this feedback is very important, both the guard company and also the property manager should create a formal process to regularly solicit this kind of client feedback.
Like off-site property managers, guard company supervisory personnel are not always on-property using the guard, so seeking regular client feedback ought to always be a continuous part of the service that any security officer company provides. Typically, with a lot of guard companies there exists a field supervisor or some other management level employee that randomly checks on the guards throughout the guard’s shift. As the field supervisor is on-property they ought to be talking with your clients to ascertain if there are wfexud comments or recommendations for boosting the service they are providing. Each guard company also needs to establish a process to obtain comments or suggestions from you or your customers, when something is going well or, most importantly, when something is going poorly. Additionally, those comments and suggestions and then any ensuing corrections or alterations in service needs to be compiled into a report and tracked. This report should then be presented to the property manager monthly within the overall security service.
Based on this report of client feedback, property managers could have an actionable report that they and the security guard company may use to help make alterations in personnel or procedures to keep up a very high amount of service. Property managers must also contemplate providing an abbreviated version with this report for their clients to tell them that the concerns are being heard and addressed. If these processes tend not to exist, then your security guard clients are missing opportunities to enhance the service they are providing.
Typically when service quality begins to decline, your clients notice the change and can definitely offer insight into the situation. It takes place much too often that a security officer begins to show poor performance traits that in case corrected in a timely manner could eliminate future problems. Your customers can, and really should be, the eyes and ears in terms of monitoring your security guard agency, because the more feedback which is given, the greater that you are in a position to judge the weaknesses and strengths in the services that you are receiving. So engage your clients whilst keeping them engaged in defining your degree of security service.